At Myregalo.com.ph, we strive to deliver fresh flowers, gourmet hampers, and thoughtful gifts across Metro Manila and nationwide in the Philippines. Your satisfaction is our top priority. If there is an issue with your order, please review our policy below for guidance on returns, replacements, and cancellations.
1. Product Replacements & Quality Guarantee
We take great pride in handcrafted floral arrangements and carefully packed gift items.
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Reporting an Issue: In the rare event that you are unhappy with the quality of your delivered order, please contact us immediately with clear photo evidence of the delivered items.
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Time Limit: Complaint claims must be registered within 2 days of delivery.
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Free Replacement: Once verified, we will happily replace the affected product free of charge.
2. Return & Refund Eligibility
Because we offer both perishable and non-perishable gift items, return eligibility varies by product category:
| Product Type | Return & Refund Status | Policy Details |
| Non-Perishable Items (Teddy Bears, Chocolates, Gourmet Hampers, Gifts) | Eligible for Refund / Return | Must be returned in original condition and packaging to the local florist/courier within 5 working days of delivery. |
| Perishable Items (Fresh Flowers, Fresh Fruits) | Not Eligible for Refund | Fresh items cannot be returned due to their natural shelf life, but are covered under our replacement policy. |
3. Order Cancellations
You may cancel your order prior to delivery, subject to standard processing fees based on notice time:
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Up to 48 Hours Before Delivery Date: 15% cancellation fee.
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24 to 48 Hours Before Delivery Date: 50% cancellation fee.
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0 to 24 Hours Before Delivery Date: 100% cancellation fee (No refund available).
4. Failed Deliveries & Non-Refundable Conditions
A full refund is provided if an order cannot be delivered due to an error on our part or if the delivery location is outside our service area.
However, refunds will not be granted under the following circumstances:
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An invalid or incomplete address was provided at checkout.
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An invalid recipient phone number was provided.
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The recipient refuses to accept the delivery.
5. Refund Processing Time
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Once approved, eligible refunds are processed within 7 working days.
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Refunds are credited back through the original payment method used during checkout.
Have Questions?
If you need assistance with an existing order or have questions about a return, our customer support team is here to help 24/7:
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Phone / WhatsApp: +63 917 685 9557
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Email: info@myregalo.com.ph
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Contact Form: Contact Myregalo Customer Support