Frequently Asked Questions
Everything you need to know about ordering flowers, cakes and gifts from MyRegalo.com.ph, whether you are in Metro Manila, in the provinces or sending love home from overseas.
Can't find your answer? Message us on WhatsApp at +63 968 633 0216 or email info@myregalo.com.ph.
Shop Flowers Contact UsOrdering & Payment
How do I place an order?
Choose a product, select any available options, add your gift message and preferred delivery date, then add it to your cart. At checkout, enter the recipient's complete Philippine address and mobile number, and complete your payment online.
What payment methods do you accept?
We accept Visa and Mastercard credit or debit cards and PayPal. All payments are processed through secure, encrypted checkout. See our Secure Payment page for details.
Can I pay in US dollars?
Yes. You can switch the store between Philippine pesos (PHP) and US dollars (USD) using the currency selector at the top of the page.
Do I need an account to order?
Having an account lets you view your order history and track the status of your orders. You can create one during checkout.
Delivery
Do you offer same-day delivery?
Yes. Selected products can be delivered the same day within Metro Manila when you order before 9:00 AM Philippine time. Availability depends on the product and the recipient's location. Browse our Same-Day Delivery collection.
Do you deliver outside Metro Manila?
Yes. Selected products can be delivered to other destinations across the Philippines. Delivery timing depends on the recipient's location and the product chosen, so we recommend ordering early for provincial deliveries and important occasions.
Can I choose a delivery date?
Yes. Many products let you choose a preferred delivery date and add delivery instructions during ordering. Please select the date in Philippine time (UTC+8), which may already be a day ahead of your local date if you are ordering from abroad.
Can I request an exact delivery time?
Deliveries are made within a delivery window rather than at an exact time. Traffic, weather and building access can affect arrival times. If timing is critical, contact us before ordering.
Can you deliver to offices, condominiums or hospitals?
Yes. Some buildings require deliveries to be left with reception or security. For hospitals, please check that the recipient is allowed to receive flowers or food before ordering.
Will I know when my gift has been delivered?
In most cases, yes. We send you a photo once your gift has been delivered, as long as the recipient agrees to have their picture taken. You can also check your order status through Track My Order in your account.
For full details, read our Delivery Policy.
Sending Gifts From Overseas
Can I order from outside the Philippines?
Yes. Many of our customers live or work abroad in the USA, Canada, the Middle East, Singapore, Europe and elsewhere. You can order online from anywhere for recipients in available Philippine locations.
What recipient details do you need?
Please provide the recipient's full name, a valid Philippine mobile number and a complete address including street, barangay, city or municipality and province. Building, subdivision or landmark details help us deliver smoothly.
Will the recipient know who sent the gift?
Your gift message is included with the delivery. Write your name in the message if you want the recipient to know it is from you.
Learn more on our Send Flowers From Abroad page.
Products & Gift Messages
Can I add a personal message?
Yes. Most products have a Gift Message field on the product page where you can write a personal message to include with your gift.
Will my flowers look exactly like the photo?
Flowers and fruits are natural products, so colour, size and shape may vary slightly. If a flower, colour or wrapping is unavailable, we may substitute it with one of similar style and equal value.
What else can I send besides flowers?
Along with fresh flowers, you can send cakes, chocolates, fruit baskets, teddy bears and party meals from popular Philippine restaurants.
Changes, Cancellations & Refunds
Can I cancel my order?
Yes, before delivery. Cancellation fees depend on notice: 15% if more than 48 hours before delivery, 50% if 24–48 hours before, and 100% (no refund) if less than 24 hours before delivery.
What if there is a problem with my flowers?
Contact us within 2 days of delivery with clear photos of the item. Once the issue is verified, we will replace the affected product free of charge.
Can I return chocolates, teddy bears or other gifts?
Eligible non-perishable items can be returned in their original condition and packaging within 5 working days of delivery. Fresh flowers and fruits cannot be returned because they are perishable.
How long do refunds take?
Approved refunds are processed within 7 working days to your original payment method.
What if the delivery fails?
You receive a full refund if we cannot deliver because of an error on our part. Refunds are not available if delivery fails because of an incorrect address or phone number, or if the recipient refuses the gift.
See our full Return, Refund & Cancellation Policy.
Still Have Questions?
Our team is happy to help with product availability, delivery coverage and special requests.
Call / WhatsApp: +63 968 633 0216
Email: info@myregalo.com.ph