Privacy Policy of Myregalo.com.ph
Last Updated: August 24, 2026
Myregalo.com.ph (“Myregalo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit Myregalo.com.ph, create an account, place an order, communicate with us, subscribe to marketing communications, or otherwise use our services.
We process personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, applicable issuances of the National Privacy Commission (“NPC”), and other applicable laws.
1. Who Controls Your Personal Data
For purposes of applicable Philippine data privacy laws, the operator of Myregalo.com.ph acts as the Personal Information Controller for personal data collected through this website and our related services.
Website: Myregalo.com.ph
Email: info@myregalo.com.ph
Call/WhatsApp: +63 968 633 0216
Business Name: EBQQ COMMERCIAL
Business Address: 821 Apelo Cruz ext. Malibay Pasay
For privacy-related requests, you may contact us using the information above.
2. Personal Information We May Collect
Depending on how you use Myregalo, we may collect the following information.
Account and Customer Information
This may include:
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Full name
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Email address
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Mobile or telephone number
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Billing address
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Delivery address
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Account username or login details
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Saved addresses
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Order history
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Customer preferences
Order and Payment Information
When you make a purchase, we may process information such as:
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Products ordered
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Order amount
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Billing information
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Payment method
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Payment status
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Transaction reference
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Delivery date
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Delivery instructions
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Gift message
Payment card or wallet information may be processed directly by third-party payment providers. Myregalo should not store complete payment-card details unless specifically required and appropriately secured.
Recipient Information
Because Myregalo delivers gifts to third parties, customers may provide information about a recipient, including:
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Recipient name
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Mobile or telephone number
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Delivery address
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Delivery location
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Preferred delivery date
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Gift or card message
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Special delivery instructions
Customers should provide only recipient information reasonably necessary to complete the requested delivery.
Communications
When you contact us through email, telephone, WhatsApp, website forms, social media, or customer support, we may collect:
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Your contact information
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Messages and inquiries
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Order-related communications
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Complaints or support requests
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Feedback
Technical and Website Information
When you visit our website, certain information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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Referring page or website
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Pages visited
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Date and time of visit
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Cookie identifiers
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Website interaction information
This information may be collected through server logs, cookies, analytics services, and similar technologies.
3. How We Use Personal Information
We may process personal information for legitimate and specific purposes, including:
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Processing and fulfilling orders
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Arranging flower, cake, food, gift, or other product deliveries
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Communicating with customers about their orders
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Contacting recipients when necessary to complete a delivery
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Processing payments and confirming transactions
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Providing customer service
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Managing customer accounts
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Handling cancellations, refunds, returns, and complaints
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Preventing fraud and unauthorized transactions
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Maintaining website security
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Improving our website, products, and services
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Managing product reviews and customer feedback
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Sending promotional communications where permitted
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Complying with accounting, tax, regulatory, legal, and government requirements
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Establishing, exercising, or defending legal rights
We aim to collect and process only information that is necessary, relevant, and proportionate to these purposes.
4. Legal Basis for Processing
Depending on the circumstances, we may process personal data based on:
Performance of a Contract
Processing may be necessary to accept an order, collect payment, arrange delivery, provide customer service, or otherwise perform our obligations to you.
Consent
We may rely on consent for certain activities, including optional marketing communications or certain cookies where required.
You may withdraw consent where processing relies on consent, subject to applicable law.
Legal Obligations
We may process or retain information when required by Philippine law, tax regulations, accounting requirements, court orders, or requests from authorized government agencies.
Legitimate Interests
Where permitted by law, we may process information for legitimate business purposes such as:
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Preventing fraud
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Maintaining website security
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Improving services
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Resolving disputes
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Protecting customers and our business
Such processing will be undertaken in a manner consistent with applicable privacy principles and customer rights.
5. Recipient Information Provided by Customers
Myregalo frequently delivers flowers, cakes, gifts, food, and other products to individuals other than the purchaser.
When you provide another person's name, telephone number, address, or other information, you confirm that you are providing such information for a legitimate purpose connected with the requested delivery.
We use recipient information primarily to:
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Identify the intended recipient
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Complete delivery
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Confirm the location
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Communicate about delivery where necessary
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Resolve delivery problems
Recipient information should not be used for unrelated marketing unless an appropriate legal basis separately exists.
6. Gift Messages and Delivery Instructions
Customers may provide personal messages and delivery instructions when ordering.
Please do not include unnecessary sensitive personal information in gift messages or delivery instructions.
Information provided through these fields may be visible to employees, delivery personnel, florists, suppliers, service providers, or the recipient where necessary to complete your order.
7. Sharing of Personal Information
We may disclose personal information only when reasonably necessary for legitimate business or legal purposes.
Possible recipients include:
Delivery Personnel and Logistics Providers
Recipient names, contact numbers, addresses, and relevant delivery instructions may be provided to persons or companies responsible for fulfilling deliveries.
Florists, Restaurants, Bakeries, and Product Suppliers
Where products are prepared or sourced through third-party suppliers, information necessary to prepare and complete an order may be shared with them.
Payment Providers
Payment information may be processed by banks, payment gateways, card processors, electronic wallet providers, or other authorized payment services.
Website and Technology Providers
We may use third parties for:
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Website hosting
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Email delivery
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Cloud services
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Security
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Analytics
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Customer support
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Website maintenance
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Order-management services
These providers should receive only information reasonably necessary to provide their services.
Government and Legal Authorities
Information may be disclosed when required by law, subpoena, court order, valid government request, or where reasonably necessary to protect legal rights, prevent fraud, or address security concerns.
We do not sell personal information to advertisers.
8. Cookies and Similar Technologies
Myregalo.com.ph may use cookies and similar technologies to make the website function, remember user preferences, understand website performance, maintain security, and improve the shopping experience.
Cookies may include:
Essential Cookies
These help provide features such as:
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Shopping cart functionality
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Checkout
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Account login
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Security
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Session management
Preference Cookies
These may remember choices such as:
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Currency
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Language
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Saved settings
Analytics Cookies
These may help us understand:
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Which pages customers visit
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How customers navigate the website
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Website performance
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Traffic sources
Marketing Cookies
Where used and legally permitted, these may help measure advertising campaigns or provide more relevant advertising.
Where consent is required, non-essential cookies should be activated only in accordance with the user's cookie choices.
You may also manage cookies through your browser settings. Disabling essential cookies may prevent certain website functions from operating correctly.
9. Marketing Communications
If you subscribe to newsletters, promotional emails, SMS messages, or similar marketing communications, we may use your contact information to send:
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Special offers
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Seasonal promotions
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New products
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Gift recommendations
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Discount information
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Other Myregalo marketing communications
Where consent is required, marketing communications will be sent based on your consent.
You may unsubscribe through an available unsubscribe link or contact us at:
Stopping marketing messages will not prevent us from sending necessary transactional communications concerning your orders.
10. Customer Reviews
If you submit a product review, rating, photograph, or other feedback, certain information you provide may be displayed publicly.
Depending on the review system, this may include:
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Display name
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Rating
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Review text
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Uploaded photograph
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Date of review
Please do not include telephone numbers, addresses, email addresses, or other sensitive or unnecessary personal information in public reviews.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.
Different retention periods may apply depending on the type of information.
For example, certain order, transaction, accounting, invoice, tax, and payment records may need to be retained for legally required periods.
Customer-support information may be retained for a reasonable period to resolve inquiries and maintain appropriate business records.
Information no longer required should be securely deleted, destroyed, anonymized, or otherwise disposed of in accordance with applicable requirements.
12. Security of Personal Information
We take reasonable organizational, physical, and technical measures designed to protect personal information against:
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Unauthorized access
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Unlawful processing
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Accidental loss
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Alteration
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Unauthorized disclosure
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Destruction
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Misuse
Measures may include, where appropriate:
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SSL/TLS encryption
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Password controls
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Restricted administrative access
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Access permissions
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Server and website security controls
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Security updates
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Backups
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Monitoring and logging
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for keeping their account passwords confidential and should contact us if they suspect unauthorized account activity.
13. International Processing and Service Providers
Some technology, hosting, cloud, analytics, communications, or payment providers may process information outside the Philippines.
Where personal information is transferred or processed internationally, we will take reasonable steps required by applicable law to ensure that appropriate privacy and security safeguards are maintained.
14. Children's Privacy
Myregalo's services are intended primarily for persons who are legally capable of entering into purchases and transactions.
We do not knowingly seek to collect personal information from children beyond what is reasonably necessary and legally permitted.
If you believe that a child's personal information has been provided to us improperly, please contact us so that we may review and address the matter.
15. Your Rights Under Philippine Privacy Law
Subject to applicable laws and limitations, individuals whose personal data we process may have rights including:
Right to Be Informed
You have the right to know whether and how your personal information is being processed.
Right to Access
You may request reasonable access to personal information we hold about you.
Right to Object
You may object to certain processing, including processing based on consent or legitimate interest and certain direct marketing activities.
Right to Rectification
You may request correction of inaccurate or incomplete personal information.
Right to Erasure or Blocking
Under appropriate circumstances, you may request deletion, removal, or blocking of personal information.
Right to Data Portability
Where applicable, you may request a copy of personal data processed electronically in a structured and commonly used format.
Right to Damages
You may have the right to seek compensation where you suffer damage as provided under applicable privacy law.
Right to File a Complaint
You may lodge a complaint with the National Privacy Commission of the Philippines if you believe your privacy rights have been violated.
16. Exercising Your Privacy Rights
To make a privacy request, contact:
Email: info@myregalo.com.ph
Call/WhatsApp: +63 968 633 0216
Please use the subject:
Privacy Request – Myregalo
We may need to verify your identity before acting on a request to protect customers against unauthorized disclosure or account access.
Depending on the circumstances, we may ask for information reasonably necessary to identify the relevant account, transaction, or personal data.
Certain information may need to be retained where required by law or where another lawful basis permits continued retention.
17. Third-Party Websites and Services
Our website may contain links to external websites, payment providers, social-media platforms, suppliers, or other third-party services.
Myregalo does not control the privacy practices of independent third parties.
Customers should review the applicable privacy notices of those services before providing personal information directly to them.
18. Social Media
If you interact with Myregalo through Facebook, Instagram, WhatsApp, or other social-media or messaging platforms, those providers may separately collect and process information according to their own privacy policies.
Information you send directly to Myregalo through those platforms may also be processed by us for customer service, order management, or other legitimate purposes described in this Privacy Policy.
19. Automated Processing
We may use automated tools for ordinary website functionality, security, fraud detection, analytics, product recommendations, or similar purposes.
If Myregalo introduces automated decision-making or profiling that significantly affects individuals, appropriate notice and safeguards should be provided as required by applicable law.
20. Personal Data Breaches
If a personal data breach occurs, Myregalo will assess the incident and take appropriate actions in accordance with applicable law and National Privacy Commission requirements.
Where notification is legally required, affected individuals and/or the National Privacy Commission will be notified in accordance with applicable requirements.
21. Changes to This Privacy Policy
We may revise this Privacy Policy when our services, technology, business practices, or legal obligations change.
The latest version will be published on Myregalo.com.ph with an updated “Last Updated” date.
Where substantial changes materially affect how personal information is processed, we will provide appropriate notice when required.
22. Contact Us
For questions, requests, complaints, or concerns regarding this Privacy Policy or Myregalo's handling of personal information, contact:
Myregalo.com.ph
Email: info@myregalo.com.ph
Call/WhatsApp: +63 968 633 0216
Business Name: EBQQ Commercial
Business Address: 821 Apelo Cruz Ext. Malibay Pasay City
You may also contact or file an appropriate complaint with the National Privacy Commission of the Philippines if you believe your rights under Philippine data privacy law have been violated.