MyRegalo Flower & Gift Delivery Policy Philippines

At MyRegalo.com.ph, we help customers in the Philippines and overseas send fresh flowers, cakes, chocolates, fruit baskets and thoughtful gifts to recipients in Metro Manila and other available Philippine destinations.

This delivery policy explains our same-day delivery cut-off, regular delivery scheduling, provincial delivery considerations, recipient information requirements and what to expect when placing an order.

Delivery Schedule & Order Cut-Off Times

Delivery availability depends on the product selected, recipient location, stock availability and local fulfilment conditions.

Choose Your Preferred Delivery Date

Many MyRegalo products allow customers to provide a preferred delivery date and additional delivery instructions during the ordering process.

When choosing the date, please make sure you are using Philippine time, especially if you are ordering from another country.

Delivery Times Are Estimates, Not Exact Appointment Times

Unless a specific delivery arrangement has been confirmed by MyRegalo, delivery should be treated as occurring within the applicable delivery window rather than at an exact minute or hour.

Traffic conditions, weather, recipient availability, building access, local events and unusually high order volumes can affect delivery timing.

If your order is especially time-sensitive, please contact MyRegalo customer support before placing the order so availability can be checked.

Fresh Flowers & Product Preparation

MyRegalo prepares flower and gift orders with care, with the goal of delivering products in good condition and presenting them as closely as reasonably possible to the product description and photograph.

Because flowers, fruits and some gift components are seasonal or locally sourced, certain varieties, colours, wrapping materials or decorative elements may occasionally need to be substituted when unavailable.

Where a substitution is necessary, MyRegalo aims to maintain the overall style and value of the ordered product.

Delivery Areas

MyRegalo provides flower and gift delivery within Metro Manila and other available destinations in the Philippines.

The exact delivery coverage depends on the product and recipient location. Some products are available more widely than others, while certain cakes, fresh flowers or specialty gift combinations may have more limited coverage.

For example, selected fresh fruit products may be available for Metro Manila and nearby areas such as Cavite, Rizal, Laguna and parts of Batangas, subject to advance ordering and confirmation.

If you are uncertain whether a product can be delivered to a particular city or municipality, please contact us before ordering.

Information Required for Successful Delivery

Accurate recipient information helps prevent unnecessary delivery delays. Please review the information carefully before submitting your order.

Delivery to Condominiums, Offices, Hospitals & Gated Communities

Some locations have building-security, reception or access procedures that can affect how an order is handed over.

For condominiums and offices, the delivery may need to be left with an authorised receptionist or security desk if direct access to the recipient is not permitted.

For hospitals, customers should confirm that the recipient is allowed to receive flowers, food or outside deliveries before placing the order.

For gated subdivisions or restricted buildings, please provide complete access information whenever possible.

What Happens if the Recipient Is Unavailable?

If the recipient cannot immediately receive the order, the delivery team may attempt to coordinate using the contact information supplied during checkout.

Depending on the location and circumstances, the order may be handed to an authorised person such as a family member, receptionist, building guard or other appropriate recipient when permitted.

If delivery cannot be completed because of incorrect information, recipient refusal or another customer-related issue, the conditions in our Return, Refund & Cancellation Policy will apply.

Same-Day Flowers, Cakes & Gifts

MyRegalo offers selected products that may be suitable for urgent orders within Metro Manila.

Delivery During Valentine's Day, Mother's Day & Other Peak Occasions

Major gifting occasions can produce significantly higher order volumes. During Valentine's Day, Mother's Day, Christmas and other peak periods, delivery schedules and product availability may be more limited.

We strongly recommend placing orders early when the delivery date is important.

During peak periods, substitutions may also be necessary when particular flowers, colours, cakes or gift components sell out locally.

Frequently Asked Delivery Questions

Need Help With a Delivery?

If you need to confirm product availability, delivery coverage or an important time-sensitive order, please contact the MyRegalo customer support team.

Call / WhatsApp: +63 968 633 0216
Email: info@myregalo.com.ph